|
|
3a)
I am flying into Santo Domingo (SDQ) how will I get to the resort
and how long is the ride ?
- Santo Domingo is about 3 1/2+
hours from the resort via taxi service. I have never flown
into
the Santo Domingo airport, but I have had guests who did and
used the following service
to
get to the resort http://www.dominicantaxi.com/
4) What is the price for the sit down restaurants ?
- There is no additional fee for the sit down restaurants (VIP Gourmet, Etc...) These are included
with your All-Inclusive.
Guests don't currently have access to the Azul restaurant.
5) Are there any other Fees ?
- There are no hidden fees with the resort, however you will pay an entrance fee upon arrival into
the Dominican Republic. This is an entrance fee for visitors and runs $10.00
6) Can I get a Villa on the beach
- I can request a Villa on the beach for you. I am a Platinum
Supreme owner and as such Platinum
member requests take priority. I can not guarantee you a Villa on the beach as the resort will
not guarantee one to me. The beach front villas are in short supply.
7) How long does the reservation process take ?
- I usually have a confirmation number for your stay within 4 days. I
will forward this information to
you along with an airport transportation pick-up request document.
8) Will I get a golf cart for travel throughout the resort ?
- I can GUARANTEE you a golf cart for the duration of your stay. There is a small fee associated
with this plan. Fees are $10.00 per day or $50.00 week, any days over 7 are @ $7.00 per day.
**GUARANTEE** - Should you not receive a golf cart you will receive a complete refund and $25.00
bonus refund.
9) If I book the Villa and I only have 2 people traveling will I have to share my Villa ?
- NO the Villa is yours and yours only, only you and your traveling guests will be in the Villa.
10) Is the $1195.00 per week fee per person ?
- NO that fee is per Villa. Your price is the same if you have 1 or 6 people staying in the Villa.
The only thing you pay is the
current all-inclusive fee for the # of people in your party per day.
11) How do I arrange for airport pick-up upon my arrival into the resort ?
- You don't, airport pick-up is a service that is provided for you when you book your dream
vacation.
12) What are the fees for airport transportation ?
- Airport pick-up from Santiago is
about $120.00 per van (6 persons + Luggage)
- Airport pick-up from Puerto Plata is FREE
- Optional Limo and Helicopter service from Puerto Plata is offered at a fee $$$
13) Is there Internet service available in the Villa / Resort
- Some Villas have Internet access however most don't. Internet access is available in the VIP
reservation area free and free high speed wireless is available to you in VIP World.
14) How close is the Beach from the resort ?
- The
entire resort is located on Cofresi beach as such you will be within
walking distance to the
beach from any villa.
15) Is there any refund policy ?
- There is no refund for no-shows
or early departures, however if you can not make your dates
and you notify me 30 days in advance I will do my best to reschedule your trip for you, I do
charge $100.00 for trip date changes. If I can not provide you with the dates you request
(non holiday) then I will issue you a refund of 50% of your total trip. I also offer trip protection as
an option.
16) Can I get a 4, 5 or 6 bedroom villa Guaranteed ?
- Yes as a Platinum Supreme Shareholder owner I can guarantee 4, 5 & 6 bedroom villas.
I re-negotiated my ownership with the resort and I am currently
one of the very few owners
who
can make this guarantee. You may call the resort to verify any of my information.
17) Are there any laundry facilities within the Villa ?
- No there are not any located within your villa, however the resort does offer laundry service and
there are laundry facilities located within the resort.
18) Does the Villa have a Safe for my valuables ?
- Yes each villa has a safe that you can rent from the VIP Check-In desk. Cost is $20.00 per week.
19) I have a small pet that I usually travel with, are pets welcome ?
- Sorry there are no animals allowed, except for those assisting people with special needs.
20) Can I have alcoholic beverages other than beer delivered to my villa ?
- YES,
That is now a benefit that you have. All Reservations from
November 15th, 2009 will have a
special menu to order from and alcohol will be delivered to
your villa at NO ADDITIONAL CHARGE.
21) Does the resort offer child care ?
- Yes the resort does offer child care and this can be arranged at any time while at the resort.
22) Do
I need to bring any type of Power Adapter to the resort when I
travel there ?
- The resort uses the same power receptacles
found in the U.S.
23) Do
I need to exchange any U.S. Dollars for Dominican Pesos ?
- No,
The resort as well as all vendors that I have found take American
Currency.
24) Does the resort accept Credit Cards (Visa, MasterCard,
Amex) for Payments for all-inclusive ?
- Yes, The resort accepts all major credit cards for all-inclusive
as well as other activities.
25) Does the resort supply Hair Dryers and Irons for all
rental accommodations ?
- Yes, Every room type does have a Hair Dryer and Iron.
26) What is the cost to visit Ocean
World Park (Located right next door) ?
- All my guests in all units will receive FREE Ocean World Tickets
valued at $55.00 Each. Your ticket
is good for 1 visit to Ocean World on any day you choose.
Just Visit VIP Customer Service for your
FREE Ticket.
27) What is the
All-Inclusive Rate and What is Included ?
- The All-Inclusive fee varies depending on where you stay, in
Villas, Spa Suites & the Presidential Suites the current rate is $57.50pp/pd for adults with children 3-12
@ $28.75pp/pd and under 3 is free. In all other accommodations
in Lifestyle Holiday Resort the All-Inclusive fee is $47.50pp/pd
with children 3-12 @ $23.75pp/pd and under 3 is free. This fee
covers all Restaurants available to guests, VIP World, VIP Beach, VIP Cafe, Premium
Alcohol FREE from the VIP Areas, Alcohol FREE other non VIP areas
(Except for the Disco Lounge), Cigars FREE from the VIP Areas.
28) My
contract has a different All-Inclusive Rate then what you are
currently advertising, do I pay the new rate or my contract rate ?
- You will always pay your contract rate, as an example lets say you
booked a stay in January 2009 and were visiting the resort in
December 2010 and when you booked the all-inclusive rate was
$40.00pp/pd and the resort raised the rate sometime in 2010 to
$50.00pp/pd you still would pay the $40.00pp/pd since you were
booked under the old rate. We suggest that you always be aware
of what your contract rate is (last line of your contract) and
always make sure that you pay that rate upon check-in.
29) WHAT'S THE CATCH / WHY IS IT SO CHEAP ?
- There is no catch,
no sales promotion,
no time share presentation that you have to attend -
there is
NO CATCH AT ALL ! I am an owner and wish to extend to you a vacation to remember.
Why ? Because I know you will refer your friends and have an experience that most could not
have had otherwise. Remember that you can always
call any one of us and know that you
are speaking directly to an owner. Mark @ (860) 982-3437, David @ (860) 982-3439
or Dan @ (860) 982-3510.